Privacy Policy
This Privacy Policy describes how Kenzo for Artificial Intelligence Solutions ("Kenzo", "we", "us", or "our"), a company registered in the State of Qatar (Commercial Permit No. 336323), with its registered address at Zone 51, Street 1287, Doha, Qatar, collects, uses, and protects information in connection with our website (qnzo.io) and our services.
1. Who we are
Kenzo provides artificial intelligence and automation solutions to businesses, including AI-powered WhatsApp chatbots and business process automation built on the WhatsApp Business Platform (Cloud API) provided by Meta, AI-generated media production, and related services.
2. Information we collect
- Contact information you provide when you reach out to us, such as your name, email address, and phone number.
- Business client information needed to deliver our services, such as company details, service catalogs, and booking or order data that our clients ask us to process on their behalf.
- Messaging data. When we operate a WhatsApp chatbot on behalf of a business client, messages sent to that business's WhatsApp number (including text, and where enabled, voice notes and images) are processed by our systems in order to generate responses and fulfill the end user's request (for example, answering a question or recording a booking).
- Technical data such as basic server logs required to keep our services secure and reliable.
3. How we use information
- To provide, operate, and maintain our services, including automated responses to messages sent to our business clients.
- To record bookings, orders, and inquiries on behalf of our business clients.
- To communicate with you when you contact us.
- To monitor, secure, and improve the reliability of our systems.
- To comply with applicable legal obligations.
We do not sell personal information.
4. Third-party processors
To deliver our services, we rely on established technology providers, including:
- Meta Platforms (WhatsApp Business Platform / Cloud API) — message delivery. Use of WhatsApp is also subject to the WhatsApp Privacy Policy.
- OpenAI — natural-language processing used to understand and respond to messages.
- Google (Google Sheets / Google Workspace) — structured storage of business records such as bookings and client data.
- Hosting providers — secure server infrastructure on which our systems run.
These providers process data only as needed to deliver the service and under their own security and privacy commitments.
5. Data retention
We retain conversation and business records only for as long as necessary to provide the service to our business clients, meet our contractual obligations, and comply with applicable law. Business clients may request deletion of their data at the end of an engagement.
6. Security
We apply appropriate technical and organizational measures to protect information, including encrypted connections (HTTPS/TLS), access controls, firewalls, and regular backups.
7. Your rights
You may request access to, correction of, or deletion of your personal information by contacting us at the address below. If you interacted with a chatbot operated for one of our business clients, we may direct your request to that business, which controls the data, and we will assist in fulfilling it.
8. Children
Our services are intended for businesses and are not directed at children under 13. We do not knowingly collect information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated "Last updated" date.
10. Contact us
Kenzo for Artificial Intelligence Solutions
Zone 51, Street 1287, Building 34, Doha, Qatar
Tel: +974 33332636
Email: info@qnzo.io
Phone: +974 3333 2636